Difference between revisions of "Usability Testing Script"

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==Tasks==
==Tasks==
===Find specific information===
* Find out who the current King of Thailand is.
===Bookmarking===
* Bookmark the article on Bhumibol Adulyadej.


==Final questions==
==Final questions==

Revision as of 23:04, 4 May 2011

The following is a script for doing usability testing on Kiwix.

Introduction and setup

  • Thanks for agreeing to help us test.
  • Get the participant to sign the consent form.
  • Explain what Kiwix is.
  • We're collecting feedback on Kiwix and testing its usability. Basically I'll ask you some questions and then watch you use the software.
  • This will take about 15 min - 1/2 hr.

Explanation of moderator and participant roles

  • Your job is really easy, you just have to be yourself and act as you naturally would. As you interact with the program, please be honest with your positive and negative thoughts. There’s no right or wrong answers, and nothing you say will hurt my feelings.
  • You are not being tested, the software is being tested.

Background questions

  • Tell us a little about yourself
  • Have you ever used an offline Wikipedia reader before?

Think aloud

  • Next I’d like to have you open up Kiwix to do a couple of tasks.
  • There’s one thing that I would like you to do differently. Please think aloud as you use the program today. For example, if you are reading something, read it out loud and feel free to say anything that comes to your mind as you read - for example "That’s interesting" or "What in the world are they talking about?" Also, talk out loud while you’re doing a task, so I can understand what you are thinking and doing. (e.g.: "Now I’m going to try to use the search bar").
  • Were going to be focusing on using Kiwix for basic browsing and searching.
  • Do you have any questions before we continue? Okay, let’s open the program.
  • Launch Kiwix.

Tasks

Find specific information

  • Find out who the current King of Thailand is.

Bookmarking

  • Bookmark the article on Bhumibol Adulyadej.

Final questions

  • Is there anything that you would want to see changed/done differently in Kiwix? Particularly related to the tasks you completed today? If so explain.
  • Any other likes or dislikes that you’d like to mention?
  • Anything else you’d like to share with me or ask me?
  • Would it be okay for us to contact you if we have any follow up questions or information?